1. Introduction

Ascendrix respects your right to privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Australian Privacy Principles under the

Privacy Act 1988 (Cth)

.This policy applies to all individuals who interact with Ascendrix, including clients, website visitors, and service users across Victoria (VIC), New South Wales (NSW), and Australia-wide.

2. What Information We Collect

We may collect the following personal and business information:

Name, email address, and phone number, Business name and contact details, Job title and role, Project or service enquiry details, Payment and billing information, Data shared through forms, surveys, or consultations, Website usage data (e.g., browser type, cookies, IP address)

3. How We Collect Information

We collect personal information in various ways, including when you:

Submit a form on our website, Make an enquiry via phone or email, Engage our services as a client, Register for webinars, downloads, or events, Use our tools, templates, or systems, Visit our website and accept cookies

4. Why We Collect Your Information

We collect and use your information for purposes such as:

Responding to your enquiries and providing services, Delivering proposals, plans, or project work, Sending newsletters, updates, or event invitations, Improving our services and marketing efforts, Ensuring compliance with legal and regulatory obligations, Managing internal records and service delivery tools

5. How We Store & Protect Your Data

Ascendrix takes reasonable steps to ensure your personal information is secure and protected against misuse, interference, loss, unauthorised access, modification, or disclosure.

We use secure platforms including:

Encrypted email and cloud storage, CRMs and project management tools with access control, Google Workspace, Click Up, Notion, and Airtable (with restricted roles)
Where third-party tools are used, we ensure they comply with appropriate data handling and security protocols.

6. Disclosure of Personal Information

We do not sell your personal information. We may disclose your information to:

Our staff, consultants, or contractors (on a need-to-know basis)Third-party service providers (e.g., payment processors, CRMs)Legal, accounting, or audit providers if required, Government or regulatory bodies if mandated by law

Your information may be stored or processed overseas if our software providers are cloud-based with international servers.

7. Cookies & Website Analytics

We use cookies and tracking tools to improve website experience and monitor site usage. This includes data such as:

Pages visited, Time spent on the site, Referral source, Browser and device type

You can opt out by adjusting your browser settings or disabling cookies.

8. Accessing and Updating Your Information

You may request access to the personal information we hold about you or request corrections by contacting us directly. We will respond within a reasonable timeframe, typically within 30 days.

9. How You Can Contact Us

If you have a question, concern, or complaint about how we handle your personal information, please contact:

Ascendrix

📧 Email: [email protected]

📞 Phone: 1800 920 270

📍 Location: GF, 470 St Kilda Road, Melbourne VIC 3004

🌐 Website: www.ascendrix.com.au

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the effective date. Last updated:

22 May 2025