1. Introduction

Welcome to Ascendrix. By accessing this website or engaging our services, you agree to comply with the following Terms and Conditions, which govern your use of our website and all services provided by Ascendrix (ABN 19 610 945 170).

These terms are governed by the laws of Victoria and New South Wales, Australia.

2. Definitions

“We”, “us”, “our” refers to Ascendrix.“You”, “your” refers to any user, client, or visitor of our website or services.“Services” includes all consulting, advisory, implementation, design, training, automation, and related business services offered by Ascendrix.“Agreement” refers to these Terms and any separate service proposal, scope of work, or engagement letter we provide.

3. Scope of Services

Ascendrix provides business and management consulting, strategic planning, tender and compliance support, digital systems setup, and related enablement services as outlined on our website and/or individual proposals.

Any customised project will be delivered in accordance with the mutually agreed written scope.

4. Client Responsibilities

By engaging our services, you agree to:

Provide accurate, complete, and timely informationCooperate with us in good faithRespect agreed timelines for feedback, approvals, and paymentsMaintain confidentiality of any materials or tools shared with you

Failure to meet your responsibilities may impact the quality or timing of deliverables.

5. Fees & Payment Terms

All fees will be outlined in a written proposal or quote.Invoices are typically due within 7 or 14 days unless otherwise stated.We reserve the right to charge interest on overdue payments at a rate of 2% per month.Services may be paused if payment is not received by the due date.

6. Cancellations & Rescheduling

Strategy calls or workshops can be rescheduled with at least 24 hours’ notice.Project-based cancellations are subject to the terms outlined in your proposal.Any pre-paid amounts are non-refundable unless otherwise agreed in writing.

7. Intellectual Property

All original materials created by Ascendrix during the course of our work — including templates, documents, systems, and reports — remain the intellectual property of Ascendrix unless expressly transferred in writing.

You are granted a non-exclusive, non-transferable license to use such materials for internal business use only.

8. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive business information shared during the course of the engagement.

This obligation continues even after the completion or termination of our services.

9. Limitation of Liability

To the extent permitted by law:

Ascendrix is not liable for any indirect, incidental, or consequential loss or damage. Our total liability under any engagement is limited to the amount paid for that service.We do not provide legal, accounting, or financial advice unless expressly included in writing.

10. Third-Party Tools & Links

We may recommend or implement third-party platforms (e.g. Google Workspace). We are not responsible for the security, uptime, or terms of use of these platforms. You agree to their separate terms as applicable.

11. Termination

Either party may terminate an engagement with 14 days’ written notice, unless a different period is outlined in the service agreement.

Outstanding invoices and deliverables will be settled at the time of termination.

12. Website Use

By using our website, you agree to:

Not attempt to hack, copy, or modify any part of the site

Not use the site for unlawful or fraudulent purposes

Accept that the content is for general information and may change without notice

13. Jurisdiction

These Terms are governed by the laws of the

State of Victoria and New South Wales, Australia. Any disputes shall be resolved in the courts of VIC or NSW, depending on the primary location of the engagement.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Ascendrix

📧 Email: [email protected]

📞 Phone: 1800 920 270

🌐 Website: www.ascendrix.com.au